Last Updated: February 13, 2025
The Complete Formulation Ebook ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection laws.
By using our website or purchasing our products, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
We collect personal information that you voluntarily provide to us when you interact with our website or make a purchase. The types of personal information we may collect include:
When you place an order or sign up for our free ebook, we collect your name and email address. This information is necessary to process your order, deliver digital products, and communicate with you about your purchase.
For purchases, we collect payment-related information such as bank transfer details or proof of payment. We do not store complete banking credentials or credit card numbers on our servers. Payment processing is handled securely, and we only retain transaction references necessary for order verification and customer support.
We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, and pages visited. This information helps us improve our website performance, understand user behavior, and enhance your experience.
If you contact us via email, WhatsApp, or other communication channels, we collect the content of your messages and any additional information you choose to provide. We use this information to respond to your inquiries and provide customer support.
We use your personal information for the following purposes, all of which are necessary for the performance of our contract with you or based on our legitimate business interests:
We use your name and email address to process your orders, verify payments, and deliver digital products. This is essential for fulfilling our contractual obligations to you as a customer.
We use your contact information to respond to your inquiries, resolve technical issues, and provide assistance with downloads or product access. This ensures you receive the support you need as a valued customer.
We analyze technical information and usage patterns to improve our website functionality, optimize user experience, and identify and fix technical problems. This helps us provide a better service to all our customers.
With your explicit consent, we may send you promotional emails about new products, special offers, or relevant content. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes maintaining records for tax purposes and responding to lawful requests from authorities.
Under POPIA, we must have a lawful basis for processing your personal information. We process your personal information based on the following legal grounds:
Processing your personal information is necessary to fulfill our contract with you when you purchase our products. Without this information, we cannot process your order or deliver the ebooks you have purchased.
For marketing communications and certain optional services, we rely on your explicit consent. You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
We process certain information based on our legitimate business interests, such as improving our website, preventing fraud, and ensuring network security. We balance these interests against your rights and freedoms to ensure fair processing.
We process personal information when necessary to comply with legal obligations, such as tax laws, accounting requirements, and responding to lawful requests from authorities.
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
Our security measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls limiting who can view your personal information, regular security assessments, and secure backup procedures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for seven years to comply with tax and accounting regulations. Marketing consent records are kept until you withdraw consent or we determine the information is no longer needed.
Your personal information is stored on secure servers. We take steps to ensure that any third-party service providers we use also maintain appropriate security standards and comply with applicable data protection laws.
We do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering our services. These providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity. We will notify you of any such change and ensure the new entity continues to protect your information in accordance with this Privacy Policy.
Under the Protection of Personal Information Act, you have several rights regarding your personal information. We are committed to facilitating the exercise of these rights.
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your personal information in a commonly used electronic format upon request.
If you believe any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. We will make reasonable efforts to correct the information promptly.
You have the right to request deletion of your personal information, subject to certain exceptions. We may be required to retain certain information for legal or legitimate business purposes, such as completing transactions or complying with legal obligations.
You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
In certain circumstances, you have the right to request that we restrict the processing of your personal information. This means we will store your information but not actively use it until the restriction is lifted.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller where technically feasible.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request to ensure the security of your personal information.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand how you use our website, and improve your overall experience.
We use essential cookies that are necessary for the website to function properly, such as maintaining your session and remembering items in your cart. We also use analytics cookies to understand how visitors interact with our website, helping us improve functionality and content. These cookies collect information in aggregate form and do not identify you personally.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of our website and limit your ability to use certain features.
Our website may contain links to third-party websites, including supplier websites, social media platforms, and other resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: https://formulationebook.co.za
We are committed to resolving any privacy concerns you may have and will respond to your inquiries as promptly as possible.
If you believe we have not handled your personal information appropriately or have concerns about our data practices, you have the right to lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017
Email: [email protected]
Website: https://www.justice.gov.za/inforeg/
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy and the collection, use, and disclosure of your personal information as described herein.